Here you'll find a clear and transparent explanation of how new lock collects your personal information, where it's stored, and how it's kept secure.
Welcome to new lock. We understand how important your privacy is to you. That's why this Privacy Policy is designed to be fully transparent — explaining how your personal data is collected, where it goes, how long it's retained, and how you can control it.
New lock is a licensed online betting and lottery platform built for users in Bangladesh. Our privacy policy is developed in accordance with international data protection standards and applies to our website, app, and all services we offer.
By using New Lock, you confirm that you have read and agreed to this Privacy Policy. If you do not agree, please discontinue use of our services.
New lock only collects information that is strictly necessary to provide its services. No unnecessary data is requested. We categorize the data we collect into three types.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Communication & OTP Verification |
| Financial Information | Mobile Pay/Nagad number, transaction history | Payment Processing & Fraud Prevention |
| Device Information | IP address, browser, operating system | Security Verification & Technical Support |
| Usage Data | Betting history, pages visited, session duration | Service Improvement & Personalization |
In addition to the information provided during registration, new lock automatically collects certain technical data that helps ensure the security of the site. This data is not used to identify any individual.
Collected data is used solely for the purposes listed below. new lock never sells your information to third parties for commercial purposes.
If you no longer wish to receive marketing emails or SMS, simply let our support team know at any time and we'll take care of it.
New lock does not sell your personal data to third parties. However, in certain specific cases, limited data may be shared — strictly for service delivery purposes and under rigorous confidentiality agreements.
Outside of the cases listed above, your data is never shared with any third party. Any organization we do share data with is equally bound to uphold the same standard of privacy.
New Lock uses industry-leading security technology to keep your data safe. Our security framework operates across multiple layers, so even if one layer is compromised, your data remains protected.
If you believe someone has gained access to your account information, change your password immediately and notify our support team.
New Lock does not retain any data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
You have full rights over your personal data. new lock respects these rights and strives to fulfill them as promptly as possible.
You can request to know what information we hold about you.
You can request corrections to any inaccurate or incomplete information.
You can request deletion of your data, provided there is no legal obligation requiring us to retain it.
You may request a download of your data in a readable format.
You can request that we limit how your data is used for specific purposes.
You can object to the use of your data for marketing or other specific purposes.
To exercise these rights support@newlock.bet to email us. We typically respond within 30 business days.
Cookies are used on the new lock website. Cookies are small text files stored in your browser that help improve your experience on the site.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.
New Lock strictly refrains from providing services to anyone under 18. No personal data is collected from minors, and none ever should be.
If we become aware that any data has been inadvertently collected from a minor, it will be deleted immediately and the associated account will be closed.
New Lock may update this Privacy Policy as needed. If any significant changes are made, you will be notified via your registered email or through a notice on the site. The "Last Updated" date at the top of the page always reflects the most current version.
Continued use of our services after any changes will be taken as your acceptance of the updated policy. It's a good habit to check this page from time to time.
If you have any questions, concerns, or complaints about our Privacy Policy, please contact us directly. We are always ready to hear from you.
Email: support@newlock.bet
Live Chat: chat icon at the bottom right of the site
Response time: up to 30 business days
The Core Pillars of Our Privacy Protection
Every piece of data traveling from your device to our servers is wrapped in 256-bit SSL encryption. No one can intercept it along the way.
All data stored on our servers is protected with AES-256 encryption. Direct database access is restricted to authorized personnel only.
Identity verification for each account ensures that only you can access your account — no one else.
Your data is never sold to advertisers or data brokers at new lock. Your information exists solely to serve you.
Third-party security experts regularly audit our systems, and any identified vulnerabilities are addressed immediately.
View, edit, delete, or download your data — you're in full control. Just reach out to our support team.
Register with New Lock and start your journey on Bangladesh's safest betting platform. Your privacy is our commitment.
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