Betting is entertainment — not a livelihood. New Lock wants you to enjoy every moment of it, within healthy limits. Responsible gambling means staying in the fun without falling into addiction.
The rate at which new lock users engage with our responsible gaming tools.
Betting and online gaming are not harmful in themselves. But when they spiral out of control, the impact on family, finances, and mental health can be serious. At New Lock, we believe protecting every player is our responsibility.
Responsible gambling isn't just about following rules — it's a mindset. Chasing losses by placing bigger bets, playing through the night without sleep, hiding your betting from family — these are warning signs. Recognizing them is already half the solution.
On this page, New Lock provides the tools and information you need to keep yourself safe. Because we want you with us for the long run — healthy and happy.
We don't just entertain — we keep you safe too
Age verification via National ID is mandatory when registering with New Lock. No account can be created by anyone under 18. This is our most fundamental commitment.
You can set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 72-hour waiting period.
Decide in advance how long you'll play each day. Once your set time is up, the session will end automatically. This feature helps you stay on top of your time.
Need a short break? Pause your account for 24 hours, 1 week, or 1 month. During this time you won't be able to log in or receive any marketing messages.
If you choose to, you can permanently close your account. This is the strongest protective measure available and cannot be undone once activated.
New Lock's support team includes trained staff who can assist with responsible gambling concerns. Don't hesitate to reach out whenever you need help.
These tools are available directly in your New Lock account settings. No request forms, no waiting — they work immediately.
Set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 72-hour cooldown.
Set a loss threshold for a given period — once reached, your session will automatically end.
Set how long you want to play in a single session. You'll get a reminder when time is up, and the session will end automatically.
After a set period, a pop-up will remind you how long you've been playing and how much you've won or lost.
Take a break anytime, from 24 hours up to 6 weeks. Your account will be completely inactive for the entire duration.
The "Responsible Gaming" section is right inside your account settings, where you can manage all tools in one place.
Log in to your New Lock account and click the profile icon in the top right corner.
Go to the Settings menu and click on the "Responsible Gaming" option.
Deposit, time, and loss limits — set your own numbers for each category, at whatever level works for you.
Settings take effect instantly once saved. You'll receive a confirmation email.
If you're having trouble setting things up yourself or need further assistance, the support team is always ready to help.
If you answer "yes" to any of the questions below, it may be time to pause and reflect. That's not a sign of weakness — it's a sign of self-awareness.
If you answered "yes" to more than two questions, please contact our support team or make use of the break feature.
Responsible gambling doesn't mean stopping. Follow these simple habits and you can enjoy betting without the stress.
Recognizing the problem is already the first step toward a solution
Reach our Responsible Gaming team directly via the chat button at the bottom right of the site. Available 24/7.
Write to us at support@newlock.bet. We'll listen to your concerns with full confidentiality and do our best to find the right solution for you.
To set up a temporary or permanent exclusion right now, go to your account settings or contact support — it takes effect within minutes.
If you feel the addiction has become serious, please seek advice from a mental health professional. Reach out to your nearest government mental health service.
New Lock strictly prohibits access by minors. Age verification is mandatory for every registration.
New Lock understands that online betting can be harmful to children and minors. That's why we verify age at every step, starting from the registration process.
If there are children or teenagers at home, use parental control software on your devices and keep your account password out of their reach.
Never leave a logged-in device within reach of children.
Never share your account password with anyone.
Sign up with New Lock and start your journey on Bangladesh's most secure betting platform. Safety tools always at your fingertips.
18+ | Play Responsibly | Seek Help for Betting Addiction